1. Information We Collect

We may collect information that you provide directly, information generated during your use of the service, and limited technical information from your device or network connection.

• Account and contact details you provide when interacting with the service or support.
• Uploaded media, including photos and other files submitted for generation or editing.
• Generated outputs returned to you after processing.
• Service usage information, including feature access, session timing, and basic app diagnostics.
• Device and log data such as operating system, app version, device identifiers, IP address, and error reports.

2. Uploaded Photos, Facial Features, and AI Processing

XMagic Pro may process uploaded photos to create or transform AI-generated results. This processing is limited to the operation of the requested workflow and related service improvement and safety needs.

Processing flow

1. You submit selected media through the app, including photos for generation or editing.
2. The service processes that content to apply templates, transformations, or AI generation steps.
3. The generated result is returned to you inside the app.
4. Uploaded source files and generated workflow data are removed after the required processing stage, subject to limited technical retention where necessary for reliability or security.

We do not sell, rent, or share facial feature data, photos, or videos with third parties for their own marketing purposes.

3. How We Use Information

We may use collected information to:

• deliver creation, editing, rendering, and output generation features;
• maintain account functionality and customer support;
• measure product performance and improve the user experience;
• detect abuse, policy violations, fraud, spam, or harmful content;
• comply with legal obligations and enforce service rules.

4. Disclosure and Service Providers

We may work with vendors, contractors, cloud providers, analytics providers, infrastructure operators, or payment partners to operate the service. These parties may access information only as needed to perform work on our behalf and are expected to handle that information under contractual or operational controls.

We may also disclose information when required by law, legal process, or valid governmental request, or when reasonably necessary to protect users, the service, or the public.

5. Retention

We retain information only for as long as needed to provide the service, maintain records, investigate abuse, resolve disputes, comply with legal obligations, or protect our systems and users.

Uploaded workflow media is generally intended to be temporary within the normal creation pipeline. Technical logs, billing records, and security records may be retained longer where operationally necessary.

6. Security

XMagic Pro uses technical and organizational measures intended to protect data against unauthorized access, loss, misuse, or accidental destruction. However, no transmission method or storage system can be guaranteed to be absolutely secure.

7. Third-Party Links and Services

The app or website may contain links to third-party services. We do not control those third-party services and are not responsible for their privacy practices. We encourage you to review their policies separately.

8. Children’s Privacy

XMagic Pro is not intended for children under 13. If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to remove it.

9. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will revise the effective date and post the updated version on this page. Continued use of the service after an update may indicate acceptance of the revised policy.

10. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact: support@yes366.com