1. Account Deletion

If your app version includes account creation, you can initiate account deletion in the app where the delete-account flow is available. Account deletion is permanent and may remove creation history, points, preferences, and associated personal data that we are not legally required to keep.

To request deletion from outside the app, email support@yes366.com with the subject "XMagic Account Deletion Request" and include the user ID, purchase ID, or other account details needed to locate your account. This web path is intended for users who have uninstalled XMagic or cannot access the app.

When an account deletion request is verified, we will delete or de-identify associated personal data unless we must retain limited records for security, fraud prevention, refund, tax, dispute, legal, or platform compliance reasons. We will also ask relevant service providers to delete associated data where they process it on our behalf and deletion is required.

2. Uploaded Media, Face Data, and Creation History

Source photos and videos submitted only for a task are deleted after the analysis or generation workflow and limited operational retention. Media that you intentionally add to the Seedance Asset Library, as well as generated results, task records, or creation history, may remain available until deleted, expired, or removed under our policies.

• Delete an uploaded asset containing face data from the Seedance Asset Library.
• Delete individual creations or task records in the app where that control is available.
• Report content that appears unsafe, infringing, abusive, or non-consensual using in-app report tools where available.
• Contact support to request deletion of face data, media, generated results, or task records that you cannot remove yourself.

Withdraw face data consent

You may withdraw consent at any time for future collection, use, or disclosure of face data. Email support@yes366.com with the subject "XMagic Face Data Consent Withdrawal" and include your XMagic user ID and any relevant asset or task ID. After verification, we will promptly stop future face data processing covered by the withdrawal unless you provide consent again. Withdrawal does not affect processing completed before it took effect, and features requiring face data may become unavailable.

Request face data deletion

If you cannot delete the relevant data using an in-app control, email support@yes366.com with the subject "XMagic Face Data Deletion Request." After verifying the request, we will delete the identified face data and associated records from our active systems and instruct applicable service providers to delete it where applicable, subject to limited legal, security, fraud-prevention, dispute, or content-safety retention requirements. We will confirm completion or explain any applicable retention exception.

3. Tracking and Advertising Identifier

Where XMagic uses data in a way that Apple treats as tracking, the app requests permission through AppTrackingTransparency before tracking or accessing the advertising identifier. You can change this permission at any time in iOS Settings.

On Android, you can reset or manage your advertising ID and related ad privacy controls in Android settings where supported. XMagic uses advertising identifiers only for disclosed attribution, analytics, fraud prevention, or service improvement purposes and only where permitted.

• Open iOS Settings > Privacy & Security > Tracking to manage tracking permission.
• Open Android Settings > Privacy > Ads, or the equivalent path on your device, to manage ad ID controls.
• Declining tracking does not block core creation features or paid functionality.
• Tracking permission may affect campaign measurement, attribution, or marketing personalization.

4. Device Permissions

You can manage device permissions from iOS or Android settings. XMagic should only request permissions that are relevant to the feature you use.

5. Data Access, Correction, and Deletion Requests

You may contact us to request access, correction, deletion, restriction, or withdrawal of consent where applicable law provides those rights. We may need to verify your identity before fulfilling the request.

• Use the same app user ID, purchase ID, or account details associated with your XMagic account where possible.
• Include the type of request, relevant account identifier, and enough detail for us to locate the data.
• Some data may be retained where required for legal, security, tax, refund, dispute, or fraud-prevention reasons.

6. Purchases and Restore Support

XMagic uses Apple in-app purchase, Google Play Billing, and RevenueCat to manage subscription and purchase entitlements. You can restore purchases in the app where the restore control is available. Refunds, cancellation, and subscription renewal settings are managed through the store where the purchase was made.

• Apple purchases: manage subscriptions in Apple Account subscription settings.
• Google Play purchases: manage subscriptions in Google Play subscription settings.
• For entitlement issues, contact support with the store, product name, and approximate purchase date.

7. Safety and Child Protection Reports

XMagic prohibits child sexual abuse and exploitation, child sexual abuse material, grooming, sextortion, trafficking, and non-consensual or exploitative AI media. Use in-app reporting where available or contact support for urgent safety reports. The support address below is also XMagic's child safety contact for user reports and platform review follow-up.

• Include the task ID, account identifier, screenshot, or description needed to locate the issue.
• We may remove content, restrict accounts, preserve evidence, or report to appropriate authorities where required or permitted by law.

8. Contact

For privacy, account, media, purchase, or safety requests, contact: support@yes366.com